Empathy isn’t about approval or validation. It’s about making people feel that you hear them and understand them.
The Most Misunderstood—and Crucial—Skill Every Leader Needs
5 min
Words matter. Research shows that more than 50 percent of frontline leaders don’t use theirs effectively.
Leaders Need to Use Their Words More Effectively
6 min
It’s time to get serious about developing the leader population that leads 80 percent of your organization’s workforce.
What Are You Doing to Fortify Your Frontline?
min
If your New Year’s resolution is to become a better leader, these questions can help you toward your goal.
25 Questions to Help You Be a Better Leader in 2019
min
It’s easy—and dangerous—to overlook just how important frontline leaders are to an organization’s success.
It’s Time to Think Differently About Your Frontline Leaders
6 min